Hey Good Cookies Privacy Statement
Hey Good Cookies knows that privacy is important to you. We want you to know that we are looking out for you, our customer. We do not solicit from or knowingly gather information on anyone under the age of 13. Other information about how we gather and share data collected through the Hey Good Cookies Website is described below.
Hey Good Cookies has created this privacy statement (this “Privacy Statement”) in order to demonstrate its firm commitment to your privacy. The following discloses Hey Good Cookies’ information gathering, use and dissemination of the information collected through the Hey Good Cookies Website from which you are accessing this Privacy Statement (the “Hey Good Cookies Website”).
Other U.S. sites or, from time to time, certain activities on U.S. sites might be governed by different privacy practices from those set forth below. We encourage you to check the privacy practices of each U.S. site that you visit. This Privacy Statement does not govern our collection of information through any web site, or by any other means, other than through the Hey Good Cookies Website; nor does this Privacy Statement govern the collection of information by third parties.
I. HEY GOOD COOKIES’S COLLECTION OF INFORMATION
We gather two basic types of information through the Hey Good Cookies Website: “Personally Identifiable Information” (or “PII”) and “Non-Personally Identifiable Information” (or “Non-PII”). Personally Identifiable Information is information that identifies you as an individual. Non-Personally Identifiable Information is aggregated information, demographic information, IP Address and any other information that does not reveal specific identifying information about you.
A. Personally Identifiable Information
We collect PII from you from the information you provide when you register with us and/or purchase any product or goods through the Hey Good Cookies Website, such as: your name, address, telephone numbers, email address, and/or financial information such as bank or credit card information. Furthermore, we may operate sweepstakes, contests and other promotions (collectively, “Promotions”) through the Hey Good Cookies Website, and may conduct surveys or polls through the Hey Good Cookies Website or ask for your responses to questionnaires that we make available through the Hey Good Cookies Website (these surveys, polls and questionnaires, collectively, “Surveys”). We typically ask you for certain PII when you enter and, if applicable, win a Promotion, and when you participate in a Survey.
The PII you provide to this Hey Good Cookies Website may be combined with information you provide to Hey Good Cookies on other U.S. sites (for e.g. Facebook, Twitter, etc.), with demographic and other information that is publicly available, or with other information about you that Hey Good Cookies may otherwise obtain online or offline.
B. Non-Personally Identifiable Information
When you visit and interact with the Hey Good Cookies Website, Hey Good Cookies may collect Non-PII (for example, a catalog of the Hey Good Cookies Website pages you visit). Non-PII is generally collected from cookies, referrers, IP addresses, environmental variables, pixel tags and similar technologies and information you voluntarily provide.
b. Referrers; IP Addresses; Environmental Variables. Hey Good Cookies and our service providers may also collect “referrers” information, IP addresses and various environmental variables.
• A “referrer” is information the Web browser passes along to our web servers that references the URL from which you came.
• The “IP address” is a number used by computers on the network to identify your computer so that data can be transmitted to you.
• “Environmental variables” include, among other things, the domain from which you access the Internet, the time you accessed this Hey Good Cookies Website, type of Web browser and operating system or platform used, the Internet address of the web site you left to visit this Hey Good Cookies Website, the names of the pages you visit while at this site, and the Internet address of the web site you then visit.
c. Pixel Tags. Hey Good Cookies and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Hey Good Cookies Website pages and HTML-formatted email messages to, among other things, compile aggregate statistics about Hey Good Cookies Website usage, response rates and the effectiveness of advertising campaigns. A Pixel Tag is an electronic image, often a single pixel (1×1), that is ordinarily not visible to Hey Good Cookies Website visitors and may be associated with cookies on the visitors’ hard drives. Pixel Tags allow us to count users who have visited certain pages of the Hey Good Cookies Website, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.
d. Information You Voluntarily Provide. We may also collect demographic data, such as your date of birth, gender and zip code. When such data is not combined with any PII, such information is considered to be Non-PII, as it does not personally identify you or any other user. Additionally, we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Hey Good Cookies Website, for example, by using PII to display content according to your zip code. Such aggregate information is considered Non-PII for purposes of this Privacy Statement.
This Hey Good Cookies Website is not directed to individuals under the age of thirteen (13). For this reason, when requesting PII, we seek to determine a respondent’s age, and any enrollment attempted by an applicant disclosing an age under 13 will be subject to immediate rejection and deletion from The Website. We cannot, however, verify the age of any person who accesses and uses The Website.
II. HEY GOOD COOKIES’ USE OF INFORMATION
A. Personally Identifiable Information
PII is used by us to respond to your requests, to process your transactions and for administrative purposes. We may also use PII for internal business purposes, such as analyzing and managing our business, for example, to study the effectiveness of advertising campaigns, improving our website or our products, to tailor the Hey Good Cookies Website experience and content based on your past activities on the Hey Good Cookies Website, and to gauge customer satisfaction. In addition, we may also use PII to send you information about Hey Good Cookies’ promotions, to re-contact you if we have not heard from you in a while and, occasionally, to send you advertising/promotional material from some of our affiliates, advertising and strategic partners. You may opt-out from receiving certain future direct mail and/or electronic marketing communications (see the ‘Opt-Out/Choice’ section below).
In addition to the uses listed above, we reserve the right to use PII that we collect in connection with Promotions and Surveys for the purpose for which it is provided (e.g., to permit you to participate in the applicable Promotion) and otherwise in accordance with the rules (if any) applicable to a Promotion or Survey. You should carefully review the rules, if any, of each Promotion and Survey in which you participate through the Hey Good Cookies Website, as they may contain additional important information about Company’s use of PII about you. To the extent that the terms and conditions of the rules concerning the treatment of PII about you conflict with this Policy, the terms and conditions of the rules shall control.
B. Non-Personally Identifiable Information
Because Non-PII does not personally identify you, we may use such information for any purpose. For example, we may use this information for Hey Good Cookies’ internal use such as to enhance web site security, to detect broad demographic trends, to assist Hey Good Cookies in providing content tailored to your interests, and to otherwise enhance your experience on this Hey Good Cookies Website. This information may also be shared with third parties on an aggregate and non-personally identifiable basis. Please note we may link Non-PII to PII about you that we have previously collected. Such combined information will be treated as PII as long as it is so combined.
III. DISCLOSURES OF INFORMATION TO THIRD PARTIES
A. Program Sponsors
From time to time, we may enter into a special relationship with another company that is not owned by or affiliated with Hey Good Cookies. We may share your name, address and zip code with such third-party program sponsors; however, we will provide you with the opportunity to either opt into or opt out of such sharing when you set up an account. Because these third parties will use your PII in accordance with their own privacy practices, you should check their web sites for information regarding their privacy practices.
B. Service Providers
We may use third party service providers to help us operate our business and this Hey Good Cookies Website or administer activities on our behalf, such as financial institutions or credit card companies to authorize and process credit card transactions, and other companies for email delivery, order fulfillment and delivery and customer service, among other services. We may share your PII with these third parties for those limited purposes.
C. Promotions and Surveys
We reserve the right to share PII that we collect in connection with Promotions and Surveys with third-party sponsors or facilitators of these Promotions and Surveys (irrespective of whether the Promotions and Surveys are hosted by us), or otherwise in accordance with the rules applicable to a Promotion or Survey. You should carefully review the rules, if any, of each Promotion and Survey in which you participate through the Hey Good Cookies Website, as they may contain additional important information about Company’s, a sponsor’s or other third parties’ use of PII about you. To the extent that the terms and conditions of the rules concerning the treatment of PII about you conflict with this Policy, the terms and conditions of the rules shall control.
We may make available through the Hey Good Cookies Website services (for example, message boards, forums, comment functionality and chat functionality, among other services) to which you are able to post information and materials. Please note that any information you disclose through these services becomes public information, and may be available to visitors to the Hey Good Cookies Website and to the general public. In addition, when you choose to make a posting on these services, certain information (for example, your screen name and your location); will be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose PII, or any other information, on the Hey Good Cookies Website. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE.
E. Other Disclosures
We may also share your PII: (i) as permitted by law, (ii) in the event of a transfer of ownership, assets or a bankruptcy of Hey Good Cookies, (iii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement, regulatory agency, or court of competent jurisdiction, or (iv) to protect the interests or safety of Hey Good Cookies or other visitors to this Hey Good Cookies Website.
IV. LINKS AND THIRD PARTIES’ PRIVACY PRACTICES
This Hey Good Cookies Website has security measures in place to help protect against the loss, misuse and alteration of the PII under its control. Hey Good Cookies employs security measures consistent with standard industry practice to help protect against public access to personal and account activity information collected on and used by Hey Good Cookies at this Hey Good Cookies Website. For instance, all access to our databases that contain PII is logged for security purposes and access is limited to individuals with a business need to have access. The Website is hosted on a PCI compliant platform. Certain specific activities (i.e., during registration, while editing your demographic profile, and when requesting password help) are protected using a secure communications encryption technology called SSL. SSL (stands for Secure Sockets Layer) is a method for hiding information to prevent others from intercepting and reading the data sent between the client (your computer) and the server (this Hey Good Cookies Website). All PII and account activity are also protected through the use of user names and passwords, and all transactions are further secured using PCI security standards. In order to help maintain the security of your information, you should protect the confidentiality of your user name and password. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect your PII, we cannot ensure or warrant the security of any information you transmit to us through or in connection with this Hey Good Cookies Website or that is stored by us. You acknowledge and agree that any information you transmit through the Hey Good Cookies Website is so transmitted at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with Contacting Hey Good Cookies, below (note that physical mail notification will delay the time it takes for us to respond to the problem).
VI. OTHER INFORMATION
Hey Good Cookies does not represent or warrant that this Hey Good Cookies Website or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access this Hey Good Cookies Website do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. You are also subject to United States export controls in connection with your use of this Hey Good Cookies Website and/or Hey Good Cookies Website-related services, and are responsible for any violations of such controls, including without limitation any United States embargoes or other federal rules and regulations restricting exports. We may limit this Hey Good Cookies Website’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
A. E-mail Communications
By purchasing products or goods through The Website, you will be included as a recipient of e-mail communications from Hey Good Cookies and The Website Sponsors containing useful information, including without limitation information about product and program offers that may be of interest to you. You will have the opportunity to opt-out of receiving communications to your e-mail address. You will be given this option by way of a link within each e-mail you receive from Hey Good Cookies. If you opt-out, Hey Good Cookies will not send to you future electronic marketing communications related to Hey Good Cookies.
Please note that changes may not be effective immediately. We will endeavor to comply with your request as soon as reasonably practicable.
B. Direct Mail Communications
During your initial enrollment, you will be afforded the opportunity to opt-out of receiving direct mail to your mailing address from Hey Good Cookies or our sponsors.
VIII. UPDATES TO THIS PRIVACY STATEMENT
Hey Good Cookies reserves the right to make changes in this Privacy Statement. You can determine when this Privacy Statement was last revised by referring to the “LAST UPDATED” legend at the top of this page. Any changes to our Privacy Statement will become effective upon our posting of the revised Privacy Statement on this Hey Good Cookies Website. We encourage you to check this page regularly since your continued use of this Hey Good Cookies Website following any changes to this Privacy Statement will be deemed to constitute your acceptance of such change.
IX. REVIEWING/CORRECTING/UPDATING YOUR INFORMATION
You have several options for reviewing, correcting, updating or otherwise modifying information you have previously provided:
• You may make changes and updates on the Account profile page by logging into your account and making such changes. Any changes you make on your Account profile page will be reflected on this Hey Good Cookies Website.
• You may send mail to the following postal address: 1310 18th Street, Ste A, Spirit Lake, IA 51360-1150.
Please note that changes may not be effective immediately. Further, please note that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records. We also reserve the right, from time to time, to re-contact former users of the Hey Good Cookies Website. Finally, we are not responsible for removing information from or updating information in the databases of third parties with whom we have already shared your PII.
X. CONTACTING HEY GOOD COOKIES
If you have any questions about this Privacy Statement or the practices of this Hey Good Cookies Website, you may contact:
Hey Good Cookies
1310 18th Street, Ste A
Spirit Lake, IA 51360-1150
Satisfaction Guaranteed – 30 Day Limited Warranty.
Hey Good Cookies® warrants and guarantees for thirty (30) days from the date of shipment that you will be completely satisfied with your order.
Limitation of Remedies, Waiver and Release of Claims.
The Hey Good Cookies Refund/Replacement Product Policy set forth below is the exclusive warranty and remedy for your purchase and consumption of any Hey Good Cookies product. All claims related to any Hey Good Cookies product are deemed waived or released unless made in accordance with the Hey Good Cookies Refund/Replacement Product Policy.
EXCEPT AS PROVIDED UNDER THE HEY GOOD COOKIES PRODUCT REPLACEMENT POLICY, ALL PRODUCTS SOLD BY HEY GOOD COOKIES ARE BEING SOLD ON AN “AS IS” OR “WITH ALL FAULTS” BASIS, AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE GOODS IS WITH THE BUYER. NO OTHER GUARANTEES OR WARRANTIES ARE MADE, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY ARISING OUT OF A COURSE OF DEALING, CUSTOM, OR USAGE OF TRADE. HEY GOOD COOKIES SPECIFICALLY MAKES NO WARRANTY AND ASSUMES NO LIABILITY FOR BODILY INJURY, ILLNESS OR REACTION DUE TO ALLERGIES OR SENSITIVITIES TO ANY HEY GOOD COOKIES FOOD PRODUCT.
All other claims of negligent or unintended loss, harm, injury, illness or wrongdoing, whether in contract, negligence, strict liability or any other unintentional tort, are deemed waived or released by you, regardless whether or not submitted under or within the Hey Good Cookies Refund/Replacement Product Policy. In no event will Hey Good Cookies be liable for incidental, consequential, special or punitive damages resulting from any breach of contract, negligence or other unintentional cause.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Refund/Replacement Product Policy.
In the event you find any Hey Good Cookies product you purchase from us to be unsatisfactory for any reason within thirty (30) days after shipment to you, Hey Good Cookies will, at your option, provide as your one-time, exclusive remedy either (i) a 100% refund of your purchase price paid for the product said to be unsatisfactory, or (ii) replacement product delivered to you free of charge.
The amount of any refund, or the quantity of replacement product, whichever remedy is elected, shall be limited to the value of your purchase price actually paid for the unsatisfactory product purchased within the 30-day period.
Each customer is entitled to a one-time option to receive either a refund or replacement product, and any customer exercising either option shall no longer qualify for either a refund or replacement product on future purchases or use of Hey Good Cookies products.
All Hey Good Cookies goods and products are intended for residential/home consumption and use only, and not for resale or commercial applications.
Legal Terms and Conditions of Use
Use of HeyGoodCookies.com
Links to Third-Party Websites:
The Website may provide links to other third-party sites or resources. Hey Good Cookies makes no representation whatsoever about any other internet site that you may access through The Website. Because Hey Good Cookies has no control over such sites and resources, you acknowledge and agree that Hey Good Cookies is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, services or other materials on or available from such sites or resources. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. References on The Website to any names, marks, products or services of any third parties or hypertext links to third party sites or information are provided solely as a convenience to you, and do not constitute or imply an endorsement, sponsorship or recommendation of, or affiliation with the third party or its products and services. Hey Good Cookies makes no representation or warranty as to any third party Content, products or services, and you agree that Hey Good Cookies shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.
Limitation of Liability and Remedies:
By using The Website, you expressly agree that use of The Website is at your sole risk. The Website is provided on an “as is” and “as available” basis. Neither Hey Good Cookies nor its affiliates, subsidiaries, or designees, nor each of its officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “The Website Sponsors”) warrant that use of The Website will be uninterrupted or error-free. The Website Sponsors make no representation that content provided on The Website is applicable to, or appropriate for use in, locations outside of the United States. THE WEBSITE SPONSORS SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. No oral advice or written information given by either of The Website Sponsors shall create a warranty.
UNDER NO CIRCUMSTANCES SHALL EITHER OF THE WEBSITE SPONSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OF, OR YOUR INABILITY TO USE THE WEBSITE SITE, INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM THE WEBSITE SITE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of either or both of The Website Sponsors has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through The Website.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Notwithstanding the foregoing, The Website’s total liability to you for any losses, damages, and causes of action, including but not limited to those based on contract, tort, or otherwise, arising out of your use of The Website, its content or links, and/or any of the services offered through The Website, shall never exceed the actual cost of a product, good and/or service purchased from Hey Good Cookies through The Website.
The Website may only be used for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
You are prohibited from violating or attempting to violate the security of The Website, including, without limitation: (a) accessing data not intended for you or logging onto a server or an account that you are not authorized to access; (b) using The Website for unintended purposes or trying to change the behavior of The Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) uploading, posting, emailing, transmitting or otherwise making available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any service to any user, host or network, computer software or hardware or telecommunications equipment, including without limitation via means of submitting a virus to the site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; (g) forging communications on behalf of The Website (impersonating The Website) or to The Website (impersonating as a legitimate user); (h) uploading, posting, emailing, transmitting or otherwise making available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (i) harming minors in any way; (j) impersonating any person or entity or falsely state or otherwise misrepresenting your affiliation with a person or entity; (k) uploading, posting, emailing, transmitting or otherwise making available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; (l) uploading, posting, emailing, transmitting or otherwise making available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; (m) “stalking” or otherwise harassing another person or entity; and/or (n) collecting or storing personal data about other users. You agree that violation of any of the foregoing will result in your immediate disqualification from use of The Website, and may result in additional legal actions being taken by The Website Sponsors. Sending unsolicited and unauthorized e-mail on behalf of Hey Good Cookies and/or The Website, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability.
Ownership and Restrictions on Use of Content:
The registered trademark Hey Good Cookies® and related product and service names, design marks and slogans, are the property of Hey Good Cookies and may not be used without permission. Unless otherwise noted, all Content is protected as copyrights, trademarks, service marks, trade names or other intellectual property owned, controlled or licensed by Hey Good Cookies, one of its affiliates, or by third parties who have licensed their intellectual property to Hey Good Cookies and is protected by U.S. and international intellectual property laws and treaty provisions. Unauthorized duplication is a violation of law. No rights in any Content, including any trademark, service mark or trade name, are granted to you in connection with your use of this Site. Hey Good Cookies and its affiliates and licensors expressly reserve all intellectual property rights in all Content. Hey Good Cookies has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.
All of the Content, as first defined above, is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and The Website Sponsors collectively or separately own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. In addition, The Website Sponsors or their licensors own a copyright in the selection, coordination and arrangement of the Content.
All Content appearing on The Website are intended solely for personal, non-exclusive and non-commercial use. You may access, view, download, print or copy the Content for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all Content; (2) do not modify or alter the Content in any way; and (3) do not provide or make available the Content to any third party. No right, title or interest in any viewed, copied or downloaded Content is transferred to you as a result of your use of the Website. Except as noted above, you may not copy, download, reproduce, publish, transmit, distribute, display, modify, create derivative works from, or otherwise exploit in any way the Content or this Site without first obtaining written permission from Hey Good Cookies.
Pricing and Product Information:
While Hey Good Cookies strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Hey Good Cookies reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Hey Good Cookies shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Hey Good Cookies will issue a credit to your credit card. Individual bank policies will dictate when this amount is credited to your account. We apologize for any inconvenience this may cause you.
Prices and availability of products offered by Hey Good Cookies are subject to change without notice. Any references to “Save” and amount of savings offered by Hey Good Cookies are discounts from Hey Good Cookies’ “Regular” or “Reg.” prices. The “Regular” price of an item is the former offered price for the item. Actual sales may not have been made at the “Regular” prices.
Privacy Validating Your Order:
After you place an order at The Website using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Your receipt of an electronic or other form of order acknowledgement does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Hey Good Cookies Site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will notify you.
Hey Good Cookies may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same Hey Good Cookies Site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will notify you.
All orders placed on this Site are subject to product availability and will be shipped according to Hey Good Cookies shipping policies. Please refer to our shipping page for more information on our shipping rates and procedures.
At Hey Good Cookies your complete satisfaction is our top priority.
While we make every effort to ensure the accuracy of all information, we reserve the right to limit refunds and replacements and to make corrections if an error occurs. Please check all shipping addresses carefully. As we are shipping perishable goods we cannot guarantee the condition of the package if our delivery service has to reroute the cooler. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.
Privacy and Information Sharing:
In order to fulfill any order you may place with Hey Good Cookies through The Website, Hey Good Cookies will share your basic contact information (name, email address, address) with its vendors. With your prior consent given through The Website, Hey Good Cookies may add this information to its customer database so that you may receive information on products or services of interest.
The policy of The Website and Hey Good Cookies is to respect the privacy of all web site visitors to the extent permitted by law. This online privacy statement is intended to inform you of the ways in which The Website collects information, the uses to which that information will be put, and the ways in which we will protect any information you choose to provide us. There are four types of information that The Website may collect during your visit: network traffic logs, web visit logs, cookies and information voluntarily provided by you.
Network Traffic Logs – In the course of ensuring network security and consistent service for all users, The Website may employ software programs to do such things as monitor network traffic, identify unauthorized access or access to nonpublic information, detect computer viruses and other software that might damage The Website computers or the network, and monitor and tune the performance of The Website network. In the course of such monitoring, these programs may detect such information as e-mail headers, addresses from network packets, and other information. Information from these activities is used only for the purpose of maintaining the security and performance of The Website’s networks and computer systems. Personally identifiable information from these activities is not released to external parties without your consent or unless required by law.
Web Visit Logs – The Website may collect and store information from online visitors to help manage The Website and improve service. This information includes the pages visited on the site, the date and time of the visit, the internet address (URL or IP address) of the referring site, the domain name and IP address from which the access occurred, the version of browser used, and the capabilities of the browser. The Website makes no attempt to identify individual visitors from this information; any personally identifiable information is not released to external parties without your consent unless required by law.
Information Voluntarily Provided by You – In the course of using this web site, you may choose to provide us with information to help us serve your needs. For example, you may send us electronic mail (through a mailer or a web form) to request information, you may sign up for a mailing list, or you may send us your address so we may send you an application or other material. Any personally identifiable information you send us will be used only for the purpose indicated. Requests for information will be directed to the appropriate staff to respond to the request, and may be recorded to help us update our site to better respond to similar requests. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law. We do not retain the information longer than necessary for normal operations. Each web page requesting information discloses the purpose of that information. If you do not wish to have the information used in that manner, you are not required to provide it.
The Website web site may provide links to other World Wide Web sites or resources. We do not control these sites and resources, do not endorse them, and are not responsible for their availability, content or delivery of services. In particular, external sites are not bound by The Website’s online privacy
Comments and Feedback:
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Hey Good Cookies on or by The Website or otherwise disclosed, submitted or offered to Hey Good Cookies (collectively, “Comments”) shall be and remain Hey Good Cookies’ property which we may use for any purpose including commercial purposes. Such disclosure, submission or offer of any Comments shall constitute an assignment to Hey Good Cookies of all worldwide rights, titles and interests in all copyrights and other intellectual property in the Comments. Hey Good Cookies is and shall be under no obligation to maintain any Comments in confidence or to pay to user any compensation for any Comments. You agree that no Comments submitted by you to Hey Good Cookies will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You are and shall remain solely responsible for the content of any Comments you make.
If you are a copyright owner or an agent thereof and believe that any content, information, or communication on The Website infringes upon your copyrights, you may submit a written notice of infringement pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the “DMCA”). All notices of infringement should be sent to the designated agent of Hey Good Cookies identified below and should include the following information: (a) an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest, (b) a description of the copyrighted work that you claim has been infringed, (c) a description of where the material that you claim is infringing is located on The Website, (d) your address, telephone number, and e-mail address, (e) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Notices of infringement should be directed to the following designated agent of Hey Good Cookies:
Hey Good Cookies, Inc., of Spirit Lake 1718 Lakeshore Dr. Okoboji, IA 51355
Or e-mail: firstname.lastname@example.org
If you submit a notice of infringement that knowingly materially misrepresents that any content, information, or communication on The Website is infringing upon a copyright, you may be held liable for damages and attorneys’ fees. If you believe that your content, information, or communication has been removed from The Website due to an erroneous claim of infringement, you may have remedies available to you under the DMCA.
Last Updated: June 3, 2014